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Bilingual Customer Service Clerk

  • Location:

    Trafford Park, Greater Manchester:

  • Sector:

    PA & Business Support

  • Job type:

    Permanent

  • Salary:

    £18000 - £22000 per annum

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    80453_1521824085

  • Published:

    2 months ago

  • Expiry date:

    2018-03-27

Bilingual Customer Service Clerk - English/French required to join a small and friendly team within the freight industry.

Key Duties:

  • Customers liaison / customer's services: quoting customers & following up on quotes, taking orders / bookings, answering queries from existing customers and potential new customers (trailer availability, transit time etc.)
  • Subcontracting: liaising with network of hauliers / trailer providers / contractors, sourcing trailer capacity from them, negotiating rates with them and organising transport operations by road as per customers' requirements
  • Monitoring transports, ensuring that the order goes smoothly from collection to delivery, solving problems, updating and reporting back to customers delivering a faultless customer service.
  • Admin relating to each transport: making sure costings and info on file / on freight software is accurate before file is passed to invoicing department
  • Liaising with the Director regarding new leads, enquiries from new contacts.


Person:

  • Fluency in both English and French a must - both spoken and written
  • 1 year experience minimum in the European road transport / freight industry (export and / or import) preferred
  • Good communication skills, interpersonal skills and negotiation skills
  • Good organisational skills.
  • Enthusiastic and pro-active individual

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant
experience as outlined in the advert.

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