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Customer Service Administrator

  • Location:

    Trafford Park, Greater Manchester:

  • Sector:

    PA & Business Support

  • Job type:

    Temporary

  • Salary:

    Up to £10.00 per hour

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    80596_1554132640

  • Published:

    7 months ago

  • Expiry date:

    2019-04-22

  • Startdate:

    ASAP

We have a new requirement for an experienced Customer Service Advisor to provide administrative support to the Customer Services team, processing the orders and customer enquiries of this company, a responsible role requiring an organised person.

The hours for the role will be our standard full time 35 per week (9am-5pm).

DESCRIPTION OF DUTIES:

  • Processing of spares orders
  • Administration of warranty claims
  • Maintaining the spares orders email inbox
  • Providing P.O.D.'s when requested by the customer
  • Administration of spare part back orders
  • Processing of Spare Part orders that require return
  • Assist with administration and completion of finished goods return requests
  • Arrange collections for open Warranty claims and Returns
  • Processing of credits relating to Spares, Warranty and Returns
  • Process all M2M renewals
  • Initial investigation of credit dispute cases

PREVIOUS EXPERIENCE AND COMPETENCIES

  • I.T. literate
  • Administrative experience
  • Customer service
  • Verbal and written communication
  • Good telephone manner

The role requires the following attributes/competencies:-

  • Proven customer service and administration experience is required.
  • Confident and Proactive approach.
  • Excellent Attention to Detail
  • Ability to manage day-to-day individual workload.
  • Ability to work using initiative and within a fast-paced environment.
  • Excellent and professional communication skills (both written and verbal).
  • Personal Attributes:- organised, pro-active, self-motivated, driven, optimistic and resourceful.

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant
experience as outlined in the advert.

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