Helpdesk Co-ordinator

  • Location:

    Manchester City Centre, Greater Manchester

  • Sector:

    IT Support/ Help Desk

  • Job type:

    Permanent

  • Salary:

    £19,760 - £25,000

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    318

  • Published:

    6 days ago

  • Consultant:

    Tricia Bullman

  • Expiry date:

    2022-05-25

Are you a pro-active and enthusiastic Helpdesk Co-ordinator? We have a fabulous opportunity to join a team of 7, at our client’s Head Office based in Manchester City Centre.

Your role will be varied and will involve being a named contact for a number of their customers, which include major high street banks and retailers. You will liaise with their engineers, suppliers, and subcontractors to arrange for customer problems to be rectified quickly and efficiently, providing first-class customer service to their clients at all times. Flexibility is essential as holiday and absence cover may be required for other colleagues.

We are looking for someone who is a self-starter who can work well within a fast-paced environment and who will take on the role to its full potential.

Responsibilities:

  • Manage reactive call outs for customers
  • Create quotations and purchase orders
  • Ensure all customer SLAs are being met
  • Answering incoming calls from customers and engineers
  • Ensure in-house and customer systems are kept up to date
  • Provide reports when requested
  • General administration

Experience:

  • Proven work experience with a strong admin background
  • Outstanding organisational & time management skills
  • Ability to multi-task and prioritise daily workload
  • Excellent verbal and written communication skills
  • Accuracy and attention to detail
  • Proficient in Microsoft Office applications – Word, Excel, and Outlook
  • Excellent telephone manner

Desirable Experience:

  • Previous helpdesk experience
  • Good Geographical knowledge

Hours & Benefits

  • 8.30 am - 17.30 pm (Mon - Fri) 
  • Free onsite parking following a successful probation period
  • Free lunch on the last Friday of every month
  • Pension contribution
  • Quarterly socials
  • Casual dress on Fridays

Bonus scheme available after one full year of completed service