Helpdesk Scheduler

  • Location:

    Manchester City Centre, Greater Manchester

  • Sector:

    IT Support/ Help Desk

  • Job type:


  • Salary:

    £18,525 - £25,000

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

  • Job ref:


  • Published:

    10 days ago

  • Consultant:

    Tricia Bullman

  • Expiry date:


Our client is looking to recruit a proactive and enthusiastic individual to join the business and support their scheduling team. This role will be based at their Head Office, in Manchester City Centre. The role will be varied and will involve communicating with their engineers, helpdesk and sales team, suppliers, and subcontractors, acting as a point of contact between all parties.

We are looking for someone with strong problem-solving skills, a self-starter who can work well within a fast-paced environment, and who will take on the role to its full potential.

Key Responsibilities:

  • Scheduling Engineers to attend sites and mapping out a cost-efficient route
  • Contacting customers and assisting them with any queries or any questions they may have
  • Processing paperwork in a timely fashion
  • Reporting on any changes to costs and completion dates to customers as required
  • General administrative duties include answering internal and external calls, monitoring group mailboxes, and performing tasks that are necessary for the smooth operation of the department


  • Relevant work experience with a strong admin/Helpdesk Scheduling background
  • Excellent verbal and written communication skills
  • Knowledge of office management systems and procedures
  • Outstanding organisational & time management skills
  • Ability to multi-task and prioritise daily workload
  • Excellent verbal and written communication skills
  • Accuracy and attention to detail
  • Discretion and confidentiality

Benefits & Hours:

  • 8 hrs per day between 8.30 am - 17.30 pm (Mon - Fri) 
  • Free onsite parking following a successful probation period
  • Pension contribution
  • Free lunch on the last Friday of every month
  • Quarterly socials
  • Casual dress on a Friday
  • Bonus scheme available after one full year of completed service