Helpdesk Support (Telephone Triage)

  • Location:

    Trafford Park, Greater Manchester

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    £9.89 - £12.09

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    248

  • Published:

    5 hours ago

  • Consultant:

    Lydia Whitelegg

  • Expiry date:

    2022-02-04

Our client based in Trafford Park is looking to recruit a Helpdesk Support/ Telephone Receptionist (Telephone Triage) on a temporary ongoing basis ...

Working both remotely and in the office on a rota basis 1 - 2 days per week.

Hours: Mon - Fri 9am - 5pm + 1 in 6 Saturdays 8am - 12noon

£9.89 - £12.09

  • Using a headset to answer all incoming calls into the business (Approx. 70 - 100 incoming calls per day) 
  • Dealing with enquiries and responding accordingly
  • Telephonic triage through assessing the needs/requirements of the caller
  • Transferring calls to the correct department 
  • Updating the internal system and SAP
  • General administration and diary management

Requirements:

  • Telephone reception / helpdesk / triage experience - Essential 
  • SAP software experience - Ideal