Administrator

  • Location:

    Trafford Park, Greater Manchester

  • Sector:

    Administrator

  • Job type:

    Contract

  • Salary:

    £10.00

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    96

  • Published:

    2 years ago

  • Consultant:

    Lydia Whitelegg

  • Expiry date:

    2021-04-15

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Your role will be to provide administrative support to the Customer Services team which will include ensuring that customer enquiries are prioritised and allocated to the relevant team members.

Initially for 3 months working 9am - 5pm Mon - Fri 

Role and Responsibilities:

  • Responding to customer enquiries promptly and efficiently
  • Handling of incoming phone queries
  • Collection of productivity-related data for inclusion in daily stat reporting
  • Processing of customer orders and returns
  • Organise and prioritise customer enquiries

Experience & Skills:

  • IT Literate
  • Regular use of office software in particular Excel
  • Customer service mindset
  • Strong verbal and written communications skills
  • Good telephone manner
  • Strong organisational skills
  • Previous customer service/contact centre experience useful but not essential

Additional information:  £10 per hour, the pay rate will increase to £10.99 after 12 weeks worked.