We are looking for a hands on, driven & confident individual who is computer literate, passionate to provide exceptional customer service to join a vibrant Sales Support Team based in Trafford Park. Committed to assisting & delivering results to their customers.
Role and Responsibilities: -
- The main point of contact for customers, liaising with Account Managers and customers to provide an effective and efficient service.
- Deal with queries by telephone and email with regards to products, orders, deliveries and general information.
- Input orders onto Sage 200/Microsoft Dynamics, provide Proforma Invoices and Order Acknowledgements by email.
- Order expediting, liaising with the Warehouse and Carriers, providing ETA's to customers.
- Stock allocation and back order management.
- Price Management - Ensuring all prices are updated on customer accounts with the assistance of Account Managers.
- Booking in deliveries with Customers and Carriers.
- Investigate delivery shortages, queries, complaints and claims. Provide POD's when requested.
- Manage customer SOP's with assistance from the Warehouse to ensure customer Goods In requirements are adhered to. Prevent delivery failures.
- General & adhoc administration/office duties.
- Log new enquiries and pass to the relevant Account Manager.
- Ability to work as part of a team and work on own initiative.
- Outstanding telephone manner and customer service skills.
- IT literate Microsoft Office - Essential. ERP systems, EDI, Dexterity - Desirable
- Good organisational skills and time management.
- Good problem solving techniques.
- Export compliance knowledge - Desirable
To apply: Forward your CV following the apply link in either Word or PDF format
Please Note: due to the volume of applications being received we can only respond to those offering the relevant
experience as outlined in the advert.
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