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Service Co-ordinator

  • Location:

    Warrington, Cheshire:

  • Sector:

    Accounting & Finance

  • Job type:

    Permanent

  • Salary:

    Up to £22250 per annum

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    80477_1525097221

  • Published:

    7 months ago

  • Expiry date:

    2018-05-13

Service Co-ordinator wanted to join a leading manufacturing company based in Warrington. Reporting into the Service Control Manager you will work within the service desk team, liaising effectively with all team members to maximise customer service levels for the after sales department.

Key Responsibilities:

  • Answering customer calls in a busy call centre environment
  • Responding to customer needs as efficiently as possible in a professional manner
  • Co-ordination of service engineers
  • Liaising effectively with service engineers and customers, giving updates as required
  • Processing service jobs through to invoicing
  • General office administration duties
  • Promote team working through assisting colleagues in achieving maximum customer satisfaction
  • Ensuring that the team, of which you are a part, maximises customer-service activities during the operational working day
  • To undertake all other reasonable duties and contribute to any projects within the team as requested by your immediate supervisor / manager
  • Commitment to achieve team and company goals

Person:

  • Customer Service experience preferably in a call centre environment
  • A good standard of qualifications including intermediate Excel
  • Good customer service ethos
  • Professional and able to work under own initiative
  • Ability to prioritise workload in conjunction with business needs
  • Ability to deal with difficult customers/complaint handling
  • Staff required to demonstrate a flexible approach to changing circumstances, company regulations and health and safety policies

Hours: 37.5 hours between 07:30 - 18:00 Mon - Fri - must be flexible to cover all hours

Holidays: 25 days plus stat

Pension: 5% employer contribution

DIS: 2 x annual salary (if pension member)

Medical: Cash Plan Scheme

Your Benefits Scheme: Childcare Vouchers, Bike to work scheme, retail & holiday discounts, EAP, discounted gym membership etc

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant
experience as outlined in the advert.

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