Spares & Warranty Advisor ( 12 Month Fixed Contract)

  • Location:

    Trafford Park, Greater Manchester

  • Sector:

    Administrator

  • Job type:

    Contract

  • Salary:

    up to £25,000

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    133

  • Published:

    6 days ago

  • Consultant:

    Lydia Whitelegg

  • Expiry date:

    2021-05-21

Spares & Warranty Advisor (Remote Working) - Manchester Based 

12 month contract

up to £25,000

9am – 5pm Mon – Fri

Your role will be to provide administrative support to the Spares & Warranty team which will include a variety of customer service and administrative tasks.

Role and Responsibilities:

  • Providing quotations for spare parts
  • Identifying correct spare parts for customers
  • Dealing with customer queries relating to Spares, Warranty and Returns
  • Processing orders, warranty claims and returns requests in a prompt and efficient manner using SAP
  • Liaising with credit department in order to establish the account status of customers in relation to their purchase order
  • Raising credits where applicable for Spares, Warranty and Returns including application of labour contributions and stock handling charges where appropriate
  • Managing customer back orders
  • Validate warranty claims and returns requests, liaise with appropriate after sales departments where applicable
  • Update all transactions on CRM
  • Organise collection of product to warehouse/workshop
  • Liaise with CLA regarding any/all transportation issues
  • Liaise with workshop in respect of inspections for warranty validation and condition of returned stock

Experience & Skills:

  • IT Literate
  • Relevant experience required
  • Regular use of office software in particular Excel
  • Customer service mindset
  • Strong verbal and written communications skills
  • Good telephone manner
  • Strong organisational skills