We have an exciting opportunity available to join our client based in Hatfield as a Training Co-ordinator. This is a contract role starting ASAP for a period of 6 months. The rate will be £12.00 ph rising after 12 weeks worked.
The primary roles and responsibilities are:
- Handling customer training course enquiries by phone or email
- Ensuring the suitability of course candidates to the courses they request enrolment on ensuring that all qualifying criteria have been met
- Communicating course details to candidates when required such as changes to programme dates or location
- Billing customers for courses attended or liaising with Partner Programme for use of RDF fund/Free training days
- Issuing confirmation to candidates of relevant bookings for courses and materials such as to monitor tools
- Ensuring course material and equipment is issued to the correct training centre for the training course
- Compiling statistical data for the Academy Manager to analyse trends/performance of the training department
- Checking the week before attendances to ensure that all relevant participants will be attending
- Arranging lunches for all courses
- Cancelling insufficiently subscribed courses advising both delegates and trainers in good time
- Booking of training rooms
- Issue Certificates when required to successful candidates
- Send link to Survey Monkey for feedback on all admin queries
- Checking on Survey Feedback and cascading any complaints to the training manager and using this data to suggest improvements to processes and procedures
- Ordering Folders/Pens via Marketing Department
- Supporting the team with creating a schedule of training dates for quarterly blocks
- Updating website with new dates or change of dates to the training schedule
- Answering any general queries via phone and email
- Identifying potential improvements that can be made to the training administration processes
- Supporting the implementation of a new system by updating historic training records and piloting new administration processes