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Sales Support Administrator

  • Location:

    Trafford Park, Greater Manchester:

  • Sector:

    PA & Business Support

  • Job type:

    Permanent

  • Salary:

    £19000 - £21000 per annum

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    80575_1553694490

  • Published:

    5 months ago

  • Expiry date:

    2019-04-26

  • Startdate:

    ASAP

We are looking for a hands on, driven team worker who is computer literate, passionate to provide exceptional customer service and who is committed to delivering results to join a vibrant Sales Support Team based in Trafford Park.

Role and Responsibilities: -

  • The main point of contact for customers, liaising with Account Managers and customers to provide an effective and efficient service.
  • Deal with queries by telephone and email with regards to products, orders, deliveries and general information.
  • Input orders onto Sage 200/Microsoft Dynamics, provide Proforma Invoices and Order Acknowledgements by email.
  • Order expediting, liaising with the Warehouse and Carriers, providing ETA's to customers.
  • Stock allocation and back order management.
  • Price Management - Ensuring all prices are updated on customer accounts with the assistance of Account Managers.
  • Booking in deliveries with Customers and Carriers.
  • Investigate delivery shortages, queries, complaints and claims. Provide POD's when requested.
  • Manage customer SOP's with assistance from the Warehouse to ensure customer Goods In requirements are adhered to. Prevent delivery failures.
  • General & adhoc administration/office duties.
  • Log new enquiries and pass to the relevant Account Manager.

Key Requirements:

  • Ability to work as part of a team and work on own initiative.
  • Outstanding telephone manner and customer service skills.
  • IT literate Microsoft Office - Essential. ERP systems, EDI, Dexterity - Desirable
  • Good organisational skills and time management.
  • Good problem solving techniques.
  • Export compliance knowledge - Desirable

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant
experience as outlined in the advert.

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