3 / 4 days per week
9-5 with ½ an hour lunch
Hybrid working
£11.00 per hour
We are looking to recruit an experienced Credit Controller for our client based in Hale, Cheshire. This is a hybrid part-time role, working either 3 or 4 days per week, 9 am – 5 pm.
You will be tasked with full control and the debt collection process, along with building new relationships and reducing the aged debt.
Key Responsibilities:
- Conducting full investigations of individual accounts and tracing arrears back to source, ahead of contacting clients
- Chasing live accounts via telephone, email, and letter
- Maintaining an up-to-date list of all arrears and status using the inhouse software and Excel
- Producing accurate debtors reports at month-end
- Meeting with accounts/managers frequently to update on arrears cases and discuss developments
- Negotiating payment plans and setting up new schedules
- Management of the administration fees
- Cash allocation
- Dealing with internal queries and liaising with Manager
- Liaising with solicitors and collection agencies
- Ensuring accounts are up to date
- Taking telephone payments and processing online
- Accessing Bankline daily
- Assisting the Accounts Manager and team with ad-hoc duties and holiday cover
Experience & Expertise:
- Excellent verbal and written communication
- Calm and confident manner to handle potentially difficult conversations
- Excellent organisation skills to manage multiple accounts and various arrears cases at different stages