Customer Service / Operations Assistant

  • Location:

    Glasgow, Scotland

  • Sector:

    Administrator

  • Job type:

    Permanent

  • Salary:

    £25,000 - £28,000 + 15% Bonus

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    661

  • Published:

    12 days ago

  • Consultant:

    Lydia Whitelegg

  • Expiry date:

    2024-06-18

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Our client based in Chapelhall, Glasgow is currently looking to recruit an Operations Assistant on a permanent basis...

Duties: 

  • Manage customer-related calls (inbound & outbound)
  • Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders
  • Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers. 
  • Accurate follow-up on rebill process, obtain purchase order & apply customer markups
  • Ensure services pricing is in line with vendor pricing
  • Parts management
  • Reservations
  • Contract maintenance

Requirements:

  • Minimum of 2 years of relevant working experience in an administrative/customer service or similar role
  • Computer skills: average knowledge of the MS Office applications
  • Able to work under pressure; stress resilient
  • Self-motivated.

Working Mon - Fri 45hrs per week (7 am - 4 pm / 8 am - 5 pm / 9 am - 6 pm) 

Salary: £25,000 - £28,000 + 15% Bonus + Benefits 

Only applications who have the Right to Work in the UK will be considered