Customer Service Specialist

  • Location:

    Trafford Park, Greater Manchester

  • Sector:

    Administrator

  • Job type:

    Contract

  • Salary:

    £25K - £28K

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    658

  • Published:

    8 days ago

  • Consultant:

    Tricia Bullman

  • Expiry date:

    2024-06-13

Our client based in Trafford Park is looking to recruit a Customer Service Specialist on a Temporary 12-month contract starting 3rd June 2024.

Duties: 

  • Manage customer-related calls (inbound & outbound)
  • Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders
  • Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers. 
  • Accurate follow-up on rebill process, obtain purchase order & apply customer markups
  • Ensure service pricing is in line with vendor pricing
  • Parts management
  • Reservations
  • Contract maintenance

Requirements:

  • Minimum of 2 years of relevant working experience in an administrative/customer service or similar role
  • Computer skills: average knowledge of MS Office applications
  • Able to work under pressure; stress-resilient
  • Self-motivated.

Working Mon - Fri 45hrs per week (7 am - 4 pm / 8 am - 5 pm / 9 am - 6 pm) Hybrid working on a weekly rotational basis (1 week in office / 1 week working from home) or working 3 days in the office and 2 days at home.  You must work 100% office-based for the first 3 months, working 8 am - 5 pm.

Only applications that have the Right to Work in the UK will be considered.