Customer Service Advisor

  • Location:

    Stoke-on-Trent, England

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £11.44 per hour

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

  • Job ref:


  • Published:

    12 days ago

  • Consultant:

    Emily Worthington

  • Expiry date:


Customer Support Associate - Temporary Ongoing (Office Based)

£11.44 per hour, 37.5 hours per week (Between 9am - 6.30pm Mon - Fri, predominantly 10am - 6pm with a 1 day 10.30am - 6.30pm shift every 2/3 weeks)

Location: Meir, Stoke on Trent

As a Customer Support Associate, you will be part of a flexible, multi-skilled, and continuously improving team providing exceptional customer service to both internal and external customers from order input through to order fulfillment.

Through answering incoming calls and e-mails, taking and inputting orders, answering inquiries and questions, handling complaints, troubleshooting problems, and providing information.

Key Knowledge and skills required for the role:

  • Computer literate.
  • Ability to communicate at different levels such as members of the public or professional bodies.
  • Pleasant, polite, and professional telephone manner.
  • Ability to multi-task in a fast-paced environment.
  • Accuracy and ability to follow instructions.


  • Passionate about customer service.
  • Problem-solving mind with attention to detail.
  • Ability to remain calm under pressure.
  • Thrives in a busy team environment.