Operations Assistant

  • Location:

    Leicester, England

  • Sector:

    Transport and Logistics

  • Job type:

    Permanent

  • Salary:

    £23,000 - £24,000 + 15% Bonus

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    316

  • Published:

    8 days ago

  • Consultant:

    Lydia Whitelegg

  • Expiry date:

    2022-05-25

Our client based in Nuneaton is currently looking to recruit a Transport Operations Assistant on a permanent basis:-

The role involves contributing to the management of the 3rd party repairs and customer rental and compliance requirements.

 

  • Organise customer’s sourcing requirements from request through to on hire and off hire
  • Adhere to company policy and procedures relating to the rental of trailers
  • Vehicle check-in and check-out, managing parking locations on our computer system.
  • Ensure the customer’s servicing requirements are met for both short term & long term fleets, including system documentation updates. Drive compliance.
  • Liaise with vendors and branches to organise servicing of fleet and validate service sheets
  • Administer customer service planners.
  • Raise work orders and purchase orders to external vendors
  • Yard check and validation
  • Process rebills raised and obtain order numbers for damage or repairs
  • Deal with customer and vendor invoice queries
  • Handle new account enquiries for rental and 3rd party customers
  • Ensure sitting fleet is tagged and comments are entered correctly
  • Liaise with the DVSA to arrange MOT bookings and administer through to rebill
  • Warranty processing
  • Daily validation of technicians time.
  • Provide world class customer service in line with company values
  • Customer “Buddy” calls
  • Customer visits when required.
  • Daily walk around of offices, yard and workshop and advise of any perceived EHS issues
  • Attend and contribute to EHS monthly meetings
  • Carry out such duties as may be required from time to time at the request of line management and which are deemed to be within your capabilities.

Requirements: 

  • Relevant experience required
  • Good customer care and communication skills
  • Able to develop business relationships
  • Good telephone manner
  • Computer literate with sound administrative skills
  • Ability to work as part of a team.

Salary: £23,000 - £24,000 + 15% Bonus

Hours: 45 per week - Monday to Friday, 8am to 5pm

Benefits: 

  • Company pension
  • Private healthcare
  • 25 days holiday plus bank holidays
  • Generous referral programme
  • Life assurance
  • And many more!