Claims Support Handler

  • Location:

    Altrincham, Cheshire

  • Sector:

    Client Support

  • Job type:

    Permanent

  • Salary:

    £28,000 - £30,000

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    784

  • Published:

    2 hours ago

  • Consultant:

    Tricia Bullman

  • Expiry date:

    2026-04-27

We’re looking for a detail-driven and adaptable Claims Support Handler to join our clients' specialist Latent Defect insurance team. This is a unique opportunity to work in a varied role that blends technical claims analysis with operational support, offering real variety throughout the year.

About the Role
This position follows a seasonal rhythm:

Winter Months (Technical Focus):

  • Validate claims at first notification of loss
  • Review policy wordings and assess claim validity
  • Analyse technical reports, photos, and evidence
  • Liaise with surveyors and insurers
  • Identify inconsistencies and potential fraud

Summer Months (Support Focus):

  • Maintain and update CRM systems (Zoho experience desirable)
  • Assist with financial admin, including payment chasing
  • Coordinate site inspections between surveyors and clients
  • Provide key administrative support to the wider team

What We’re Looking For
Essential:

  • Experience in a claims handling environment
  • Strong ability to interpret complex policy wordings
  • Confident using CRM systems (Zoho or similar)

Desirable:

  • CII qualifications
  • Construction industry knowledge
  • A flexible, proactive mindset with strong attention to detail

What’s on Offer

  • Competitive salary starting from £30,000+
  • Private healthcare package
  • Life insurance (5x salary)
  • Free on-site parking
  • The chance to develop within a specialist, niche area of insurance

If you’re looking for a role that offers variety, technical challenge, and long-term growth, we’d love to hear from you.

Apply now or get in touch to find out more.