Customer Service Advisor

  • Location:

    Trafford Park, Greater Manchester

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    £14.29 per hour

  • Contact:

    Halecroft Recruitment Ltd

  • Contact email:

    register@halecroftrecruitment.co.uk

  • Job ref:

    720

  • Published:

    9 days ago

  • Consultant:

    Tricia Bullman

  • Expiry date:

    2025-05-16

Customer Service Advisor – Trafford Park
| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week

We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.

What you'll be doing:

  • Answering inbound calls from homeowners regarding property updates and issues
  • Handling high volumes of customer queries with professionalism and patience
  • Managing and de-escalating calls from unhappy or concerned clients
  • Providing clear and concise updates, logging information accurately
  • Learning basic technical knowledge to help guide callers (full training provided)

What we’re looking for:

  • Previous experience in a call centre or customer-facing role
  • Confident communicator with a calm and composed phone manner
  • Able to manage difficult conversations and turn them into positive experiences
  • A proactive team player with strong attention to detail
  • Comfortable with basic tech and willing to learn on the job

 

The Details:

  • £14.29 per hour (Paid weekly!)
  • Location: Trafford Park (2–3 days per week in-office)
  • Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
  • Hybrid working after training

 

If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you.